At Nayla Ware, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process, subject to the terms below.

Return Eligibility

You may request a return for any eligible product within 7 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in its original condition
  • In the original packaging with all tags, manuals, and accessories
  • Accompanied by proof of purchase (order confirmation or invoice)

We reserve the right to deny returns that do not meet these conditions.

How to Request a Return

To initiate a return, please contact us at [email protected] within 7 days of delivery. Include the following in your message:

  • Order number
  • Reason for return
  • Photo of the item (if damaged or defective)

Our support team will guide you through the return process, including return address details and next steps.

Return Shipping

Customers are responsible for the return shipping costs unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days.

Refunds are issued using the original method of payment or as store credit, depending on your preference.

Exchanges

We offer exchanges only for defective or damaged items. If you need an exchange, contact us within 3 days of receiving the item at [email protected].

Non-Returnable Items

The following items are non-returnable:

  • Products marked as “Final Sale”
  • Used or damaged items not due to shipping or manufacturing defects

Late or Missing Refunds

If you haven’t received your refund within 10 business days, please:

  1. Check your bank account or payment method again
  2. Contact your payment provider
  3. If you still have not received it, email us at [email protected]

Contact Us

For all refund or return-related inquiries, please contact [email protected].